Store, Shipping & Returns

• Accessories, glass, storage, grinders, apparel and printed goods.
• No cannabis, THC, CBD or any consumable is sold, shipped or arranged through Paper Bag.
• All buyers must be 21+; we may cancel any order we believe is placed by a minor.

• Prices are shown in USD and can change without notice; the price at checkout is the price you pay.
• Placing an order is an offer to buy. Your order is accepted when we send a confirmation, and stock is only reserved at that point.
• If a listing had a pricing or stock error, or an order looks fraudulent, we may cancel and refund in full.
• Product photos are illustrative — grain, color and hardware can vary slightly between batches.

• Orders are packed within 1–3 business days, Monday to Friday, excluding holidays.
• Standard delivery usually lands in 3–8 business days after dispatch; you get a tracking link by email.
• Everything ships in discreet, unbranded outer packaging.
• Fragile items such as glass are double-boxed; some orders require an adult 21+ signature on delivery.
• You are responsible for entering a correct, deliverable address. Reshipping a package returned for a bad address costs the original shipping fee again.
• Once a carrier has the package, delays are outside our control, but we will help you chase and file claims.

• Request a return within 14 days of delivery by emailing support@paperbag.app with your order number.
• Items must be unused, unwashed and in original packaging with all parts and tags.
• For hygiene and safety, mouthpieces, pipes, vaporizers, rolling supplies and any opened consumable-adjacent item cannot be returned once opened.
• Sale, clearance, personalized and custom-printed items are final sale.
• Return shipping is on you unless the item arrived damaged, defective or wrong.

Tell us within 48 hours of delivery and include photos of the item and the packaging. We will send a replacement or a full refund, including shipping, and cover the return label.

• Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return.
• Original shipping is refunded only when the fault was ours.
• A restocking fee of up to 15% may apply to items returned incomplete or with damaged packaging.
• We do not offer refunds because a legal product was seized or restricted where you live — check your local rules before ordering.

Email us as soon as possible. We can cancel any order that has not been packed. Once a tracking number exists, treat it as a return instead.

Please contact us before disputing a charge — most issues are fixed in a day. Accounts with repeated fraudulent claims, serial returns or chargebacks may lose store access.

Order help: support@paperbag.app. Include your order number for a faster answer.